What You Need From Your Business Computer Support Services (It Might Surprise You)
Published November 15, 2017     |     Written by Robert Harrington
When you think of computer support services, you probably envision a geeky looking guy showing up at your business doorstep to fix a problem when you call.
This approach – waiting until a problem arises to reach out for help – might seem like the least expensive option but in the long run, it could cost you thousands of dollars more in money. It could also cost you hours more in downtime. And it might even cost you your business if you’re not careful.
I don’t say this to scare you but rather to shed light on a common misconception. Computer support services don’t have to be (and shouldn’t be) something you employ as soon as a problem arises. Here’s what you should look for when finding a company to help you repair any computer issues now and keep them running smoothly in the long run.
On-Site and Off Site Support
On-site computer support is what’s traditionally thought of when business owners think about what this service looks like. Although many problems can be remedied by having someone come out to repair the damage when it happens, especially hardware issues, such as with printers or copiers, on-site support is only one facet of a strong IT plan.
Having trouble with a website? Struggling to get access to your company’s VPN? There are many IT problems that arise throughout the day that do not require an in-person visit. For those, having a trusted computer support service on hand to call for remote support is ideal.
Depending on the circumstance, the company you have on speed dial to help with your IT concerns can login remotely and resolve an issue faster for you than driving to your Tucson office.
Proactive Monitoring and Maintenance
Support for IT concerns as they arise is only one part of the type of IT support your business needs. The goal of employing any IT company is to stop issues before they arise. This requires behind-the-scenes ongoing maintenance of your current systems.
Ongoing maintenance takes shape in a variety of ways. Much of it is done remotely, logging into your current configurations to ensure everything’s running smoothly. This includes:
- Making regular updates to the backend of your system;
- Monitoring to ensure your computer security software is running and effectively stopping threats;
- Ensuring the data backup services your business relies on are working properly;
- And more.
This proactive stance helps stop serious problems before the arise. If anything happens to your business after hours, such as a ransomware attack or a server shutdown, you’ll be notified and know that someone is working to restore your business as quickly as possible, so you minimize downtime.
This is the gold in computer support services. It’s also the piece that saves you the most amount of money because it stops problems before they arise.
Having proactive monitoring and maintenance also stops you or your employees from trying to repairing a small computer problem with a temporary fix. This approach often causes further damage in the long run, so it is less than ideal.
Ongoing Cost Analysis
In addition to saving you money on larger technology issues, some computer support services also do an ongoing cost analysis. This analysis lets you sleep better at night knowing you’re not overspending on programs or software that are not needed for your business.
Are You Getting Enough Out of Your Business Computer Support Services?
If not, it might be time to make a switch. Without proactive monitoring and maintenance, you’ll continue to pour money toward fixing problems. Stopping issues before they arise is far less expensive in the long run. And with a regular cost analysis performed for your business, you can be sure you’re getting the best protection for the lowest price.
Want to learn more about what this costs and looks like for your business? We’d love to give you a quote. Reach out and we’ll go through all of your business’s unique needs to find the best option to save you money over the long run.