Business IT Support: What Do You Need?
Published May 15, 2017     |     Written by Robert Harrington
Technology is an integral part of every business, and while technology brings effectiveness and efficiency, managing your company’s tech needs can be a challenge. Experts estimate there are significant technological advances as little as every 28 days.
Although these advancements are beneficial to your company’s growth, staying on top of these developments can be overwhelming and often impossible unless you employ a full-time IT specialist. However, bringing on a full-time professional is a huge financial investment and that is not always necessary. Many companies are turning to managed IT services to outsource their technology needs.
So what is the best solution for your company’s technological needs? Here are few things to consider regarding business IT support.
Growth and Future Plans
Before making any decisions, it is important to assess your company’s current and projected size.
- Are you currently growing?
- How many employees do you have?
- Do you have a complex technology needs?
The size and technological bandwidth of your company is a determining factor in IT support. Smaller companies most likely don’t have the financial capital to invest in a full-time IT professional. However, if you are outsourcing, it is important to find a managed services group you trust to grow with your company and help avoid unforeseen technological challenges.
On the contrary, larger companies are more likely to have the funds to invest in an in-house IT professional. As companies grow, so do their servers, data, and need for security. With more people depending on services, larger companies can’t afford large technological glitches. By bringing on an in-house expert, technology issues can be resolved much more efficiently, and your employees are more productive when time isn’t spent troubleshooting technology issues.
Virtual Private Network (VPN)
As remote work becomes increasingly more popular, companies are investing in Virtual Private Networks (VPNs) to allow employees to securely access company email, files and databases from anywhere in the world. Companies can either purchase and manage VPN networks internally, or outsource the work to a managed service provider.
With more and more employees working outside the traditional office setting, it is critical you take precautions from others in public networks having access to sensitive information. If your company chooses to utilize a VPN, it is best to outsource management to a third party to ensure utmost security.
Setting up and maintaining an internal server can be a larger undertaking. If your company decides to invest in an internal server, it is important to understand everything that goes into the securing and maintaining the server.
Security mechanisms, such as firewall and proxy servers, need to be in place to protect your network from external threats. System availability, backups, data and service redundancy, hardware architecture and disaster recovery procedures all need to included and managed when you have an internal service. For this reason, companies with internal server will benefit from utilizing a managed service provider to oversee technological needs.
As with most aspects of business, the budget is often a major deciding factor when determining the business IT support you need. Knowing your bottom line will help guide you towards the best fit business IT support options. As you are setting your company’s technology budget, consider some of these following questions:
- How much are you currently spending on IT support?
- How often do you require IT support? – Will calling a technician every time you have a problem end up to be more costly than investing in a managed IT service?
- Are you successful with the amount of support you have now?
- How time sensitive are your technology needs?
Determining the Business IT Support You Need
So what’s the answer? In the end, managed business IT support can save your company time and money by freeing up your employee’s time and foreseeing problems before they arise. If you’re ready to look at options, check out our services, then get in touch!